About Southbank Hotel by Marriott Jacksonville Riverwalk
Here at Southbank Hotel, part of Delta Hotels by Marriott, it's our focus to keep things simple and seamless to ensure every moment of your stay, whether it's for work or play, offers an ideal mix of productivity and relaxation. Find thoughtful details throughout our Northeast Florida hotel, with amenities that keep the momentum going and plenty of outlets to recharge when the time is right. Enjoy our modern gym, free WiFi, pet-friendly rooms, flexible event spaces and outdoor pool. For any cravings while on the road, join us for breakfast, lunch, dinner and cocktails at Pier 1515, Southbank Johnnie's and the famed Chart House seafood with river views. We are centrally located to some of Jacksonville's most popular attractions, EverBank Stadium, VyStar Arena and Florida Theatre, with local activities always within reach. Explore Jax Beach or historic San Marco, and enjoy adventures like kayaking, fishing or biking on the water. Our vibrant culture in sunny Jacksonville awaits! We're here when you need us.
Positive Reviews
positive:
Efficient and helpful staffs
The employees at the front desk deserve a special mention. They are polite and quick to respond. For example, all of your not-so-easy requests are completed after you go out for a walk or a concert. This hotel definitely offers one of the best customer services you'll ever encounter.
positive:
A memorable gastronomic experience
Lexington Hotel & Conference Center may not have an official restaurant, but it offers delectable chicken wraps, hamburgers, and flatbreads. Moreover, the lounge offers breakfast at around six in the morning. This is great for those who want to fill their tummies before a long flight.
positive:
Cozy and comfortable beds
The beds cannot be more comfortable. They have memory mattresses that seem to hug the shape of your body. The sheets are changed each day, making it safe for those sensitive to dust. In addition, you can lie down while enjoying stunning views through the big and transparent windows.
Negative Reviews
negative:
Expensive parking rate
The hotel has a spacious and secure parking area. However, the daily rate is high. Thus, if you want to save money, you can park at other areas near the hotel. Furthermore, not bringing a car is not a problem since a lot of public transportation systems are available.
negative:
Rooms have presence of insects
There are a few insects such as mosquitoes, ants, and spiders in the rooms sometimes. Thus, you are advised to wear long sleeves, pajamas, and mosquito-repelling lotion for full protection. The staff can also be asked to spray insect repellants.
negative:
Some rooms are damp
Some rooms are a bit humid. This makes the carpets and curtains accumulate a bit of moisture. If you get bothered by these issues, you can ask the staff for replacements. Better yet, request to be transferred to another room.