Hotel Smart City Apartments City Road (London, United Kingdom)

Guests often remark on the luxurious amount of space in the apartments, most of which seem to feature a very practical yet open layout. The two-bedroom penthouse apartment has received several positive reviews mentioning its access to a rooftop balcony and garden with amazing views of London.

Business travellers and sightseers alike rave about the apartment building's location, noting that while many serviced apartments in London are in more residential areas, this converted office building near Old Street offers easy access to supermarkets, buses, and underground stations.

Several guests have noted that the apartments compare favourably with London hotels, given the amount of space, kitchen facilities, and wi-fi included in the rates. Groups staying longer than a few days, without the benefit of an expense account, often remark the property offers good value for money.

Recent reviews are sharply divided in terms of the rooms' general condition and level of cleanliness. Guests generally agree that the once-smart furniture is due to be switched out, yet while some report poorly-executed repairs and insufficient cleaning, others describe the place as reasonably well maintained and sparkling clean.

Reviews are similarly contradictory in terms of the customer service, with some guests reporting being met at the airport or shown around the building by a very attentive, polite team member and others reporting great difficulty even reaching management on the phone.

While many guests find the secure self check-in process to be very straightforward, others have felt uncomfortable sharing their personal information over email, received the incorrect codes or keys, or were stuck outside waiting for further instructions.