Hotel Homewood Suites by Hilton Charlotte-Airport, NC (Charlotte, USA)

Guests often use the words "friendly", "professional", and "kind" to describe staff in every department, from upper management to maintenance. Many travelers have commented that the front desk staff resolves issues and accommodates special requests with a cheerful attitude, and demonstrates genuine concern for their guests' comfort and satisfaction.

Guests rave about the newly remodeled rooms, generally describing them as clean, comfortable, and spacious, with modern furniture and "beautiful" decor. Families particularly appreciate the convenience of the full kitchen, and the two-bedroom suites are a great fit for larger groups. Most guests also rate the rooms as very quiet, a pleasant surprise given how close the hotel is to the runways. Many guests feel the "value for money" is very high, particularly given the free parking, breakfast, evening reception, and Wi-Fi .

Many air travelers choose this Homewood Suites for its location near the airport, about a ten-minute ride in the hotel's complimentary shuttle. However, guests also find it fairly convenient to Uptown, about ten minutes from the Bank of America Stadium, and only six miles from Carowinds.

Though the breakfast buffet and manager's receptions are generally well received, a few guests have been disappointed in the food quality, variety, or presentation.

Though most guests find the shuttle prompt and convenient, an unlucky minority have had the opposite experience.

Though the front desk staff have received many positive reviews, a few guests there to report maintenance concerns or dissatisfaction with their assigned rooms have been frustrated by an indifferent or even impolite response.