Grand Sierra Resort and Casino (Reno, USA)

The lobby and grounds of Summit at Grand Sierra Resort and Casino make for perfect places for guests to mingle with each other or just relax and take in the nice surroundings. Both are clean, well-maintained, bright and smartly-decorated. .

Guests of all ages can find plenty of things to do in and around the hotel. Leisure activities are endless and free shuttles and convenient transportation systems provide quick and easy access to nearby attractions. .

Guests reported that there's a wide range of restaurants offering a variety of foods suitable for all tastes. The food is delicious, well-prepared and plentiful and the service is fast and friendly across the board.

Some staff members at the Summit at Grand Sierra Resort and Casino are unknowledgeable about the hotel and surrounding area and are unable to answer questions. Also reported was long waits to have repairs done to rooms and to park cars, staff who don't deliver on previously requested bookings and staff who don't compensate guests accordingly when issues arise.

Guests reported that there's a lot of noise around the hotel and this noise seems to be centered around a large number of drunken, semi-clothed guests who wander around yelling and leaving a mess around the public areas. Also reported was a lack of security outside and in certain areas of the hotel and staff who don't do anything to gain control of the rowdy activities going on late into the night.

The exterior grounds, including the pool area, could use some care. There have been reports of guests leaving beer cans and food containers around the pool and staff don't pick it up for hours or until the next day. Also reported was poorly-maintained grassy areas with lots of weeds. .